Privacy Policy
Last updated: 8th August 2026
At Tbourke Solutions, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
1. What information we collect
We may collect and hold the following types of personal information:
Personal details:
Name, email address, phone number, business name, and billing or postal address
Technical information:
Device type, operating system, IP address, and system-related information generated during service delivery
Service-related information:
Job details, system configurations, diagnostic results, and support history
Payment information:
Billing details and transaction records. Payments are processed securely via third-party providers, and we do not store full credit card details
2. How we collect personal information
We collect personal information in a number of ways, including:
- Directly from you when you contact us by phone, email, or in person
- When you engage us to provide services or request support
- From third parties (such as vendors or partners) where you have consented or where permitted by law
- Automatically through systems and tools used in delivering our services
3. Why we collect, hold and use your information
We collect and use personal information for purposes including:
- Providing, managing and improving our IT services
- Communicating with you about service requests, billing and support updates
- Maintaining internal records and service history
- Meeting legal and regulatory obligations
- Improving our systems, processes and service delivery
We will only use your personal information for the purpose for which it was collected or for related purposes where reasonably expected, unless otherwise required or permitted by law.
4. Disclosure of personal information
We do not sell your personal information.
We may disclose your personal information to:
- Service providers and contractors who assist in delivering our services (such as IT vendors, software providers and payment processors)
- Suppliers where necessary to fulfil your service requirements
- Government or regulatory authorities where required or authorised by law
We take reasonable steps to ensure that third parties handle your information in accordance with applicable privacy laws.
5. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include access controls, secure systems, encryption where appropriate, and regular system maintenance.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Access and correction
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate, incomplete or outdated information
To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
7. Marketing communications
We may send you service-related communications.
We will only send marketing communications where you have consented or where otherwise permitted by law. You can opt out at any time by contacting us.
8. Overseas disclosure
Some third-party service providers we use may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
9. Retention of information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
When no longer required, we take reasonable steps to securely destroy or de-identify the information.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The current version will always be available with the latest revision date.
11. Contact and complaints
If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Phone: 03 9907 3284
Location: Hillside, Melbourne, Australia
ABN: 52 697 754 304
ACN: 697 754 304
If you are not satisfied with our response, you may lodge a complaint with the office of the Australian Information Commissioner.
