Frequently Asked Questions
Clear answers to common IT support, cybersecurity, cloud, and managed services questions
Choosing an IT partner can raise a lot of questions. This page gives clear, practical answers about how we work, what we support, response times, security, Microsoft 365, backups, websites, and ongoing managed IT services.
IT support should feel clear before you even become a client
We believe good IT support starts with clear expectations. You should know how to request help, what services are included, how security is handled, and what practical steps can improve your technology environment.
These FAQs are designed to answer the questions businesses commonly ask before engaging an IT provider, as well as the questions existing clients often ask when planning upgrades, migrations, or support improvements.
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Frequently asked questions
Browse the questions below or contact our team if you need advice specific to your business environment.
Yes, we support Google Workspace (formerly G Suite) and other email, workspace & identify providers.
We support a wide range of business technologies including Windows devices, Microsoft 365, common business applications, network equipment, printers and cloud services. During onboarding we document the specific applications your business uses so our helpdesk can support them effectively.
Yes, Our helpdesk is designed for modern distributed teams. Whether someone is in the office, at home or travelling, we can support them remotely as long as they have an internet connection. When onsite work is needed, our Melbourne based engineers can attend your office.
Yes. Many clients use us as a co managed IT helpdesk. We take care of frontline user requests while your internal IT team focuses on projects and strategic work.
Our MSP helpdesk is focused on Melbourne and surrounding areas. Most issues are resolved remotely. and we can send an engineer onsite when needed.
An MSP helpdesk is an outsourced IT support desk run by a managed services provider. Instead of hiring your own internal IT team, your staff contact our helpdesk for day to day issues. We manage tickets. remote support. monitoring and escalations.
Conducting a cybersecurity risk assessment can help identify vulnerabilities in your systems. Regular assessments, performed by professionals, ensure that weaknesses are addressed and that security measures are up-to-date.
There are various solutions, including:
- Network Security: Protects your network from unauthorized access.
- Data Encryption: Safeguards sensitive information.
- Intrusion Detection Systems: Monitors and detects suspicious activities.
- Firewall Protection: Blocks harmful traffic.
- Cybersecurity Training: Educates employees on best practices.
Yes, cybersecurity services are highly scalable. They can be tailored to match the specific requirements of your business, whether you need basic protection or advanced security solutions for a growing enterprise
Cybersecurity services provide expert support in identifying vulnerabilities, implementing protective measures, and responding to threats. They help businesses prevent data breaches, comply with regulations, and avoid financial losses due to cyber incidents.
Yes, Business IT Services allow small businesses to access enterprise-level technology and support without the high cost of hiring a full in-house IT team.
Our Business IT Services combine proactive monitoring, cybersecurity, and strategic IT consulting to ensure your technology supports your goals efficiently and securely.
Yes, our technicians can securely access your systems remotely to resolve issues quickly and efficiently.
By streamlining operations, reducing downtime, improving data security, and ensuring your technology aligns with your business goals.
Simply contact us via our contact page for a free consultation. We’ll review your IT environment, discuss your goals, and provide a tailored managed services proposal.
We can supplement your team by handling routine maintenance, monitoring, or specialized services, allowing your internal team to focus on strategic initiatives.
Yes, we manage cloud environments including Microsoft 365, Google Workspace and Azure, covering user access, backups, and cloud security.
Break/Fix is reactive, you pay when something breaks.
Managed IT is proactive monitoring and maintenance are continuous to prevent downtime and issues before they occur.
Any business that relies on technology, especially small to mid-sized organizations.
Benefits from managed IT services include, cost savings, security, and expert support without maintaining an in-house IT department.
Managed IT Services are ongoing, proactive IT management and support provided by a third-party provider such as Tbourke Solutions to handle your company’s technology infrastructure, systems, and users.
Yes, we scale your IT solutions as your business evolves.
Absolutely, our solutions are right-sized for any Melbourne business.
We align to ACSC Essential Eight and ISO/IEC 27001, tailored to your business
Yes. We align controls to common questionnaires (MFA, backups, EDR, policies) and provide documentation evidence.
We prioritise low‑friction controls such as SSO with MFA, sensible policies and allow‑lists. This then allows day‑to‑day work to stay smooth and not slow down your staff or computers.
Yes, we have clients with mixed environments such as only MacOS services or mixed, Windows only environments and also a small amount of Linux environments too. We also support hybrid, cloud only and your traditional on premises network /systems too.
Still not sure what you need?
Many IT questions depend on your current setup, team size, systems, risk profile, and business goals. If you are unsure where to start, we can help you identify the practical next step.
Whether you need urgent support, a quote, or a longer-term IT plan, our team will keep the conversation clear and focused on outcomes.
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Why businesses choose Tbourke Solutions
What Our Clients Say
We needed to move off our current email system. They helped us understand our needs. They moved our emails over to Office 365. This was done securely, quickly, and professionally. Everything worked perfectly with no downtime.
The transition to Tbourke Solutions managed services was seamless. They’ve improved our uptime, reduced IT costs, and their communication keeps us informed every step of the way.
Switching to Tbourke Solutions was the best decision we made for our business. Their team is proactive, responsive, and keeps our systems running smoothly. We’ve had zero downtime since partnering with them!
Highly recommend Tbourke Solutions for IT support. They spent time to understand the issues I needed help with. They created a list of options and a clear explanation of the service. Tbourke Solutions provide very knowledgeable and reliable service
