Business IT Services in Melbourne Book a discovery call Secure Local IT Support. Hassle free IT. TBOURKE SOLUTIONS
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Helpdesk Support Melbourne

Fast, secure IT support when your team needs help

Tbourke Solutions makes helpdesk support simple, secure, and easy to access. Whether your team needs quick troubleshooting, remote assistance, or onsite support, we help resolve issues properly and get users back to work faster.

  • Email-based support requests with clear ticket tracking
  • Remote and onsite help depending on the issue
  • Secure support process with no retained remote access
Helpdesk support from Tbourke Solutions

How to contact support

For all IT support requests, please email our helpdesk. This creates a clear record of your issue and helps our technicians prioritise, track, and resolve your request efficiently.

Email: [email protected]

Once submitted, a support ticket will be created and a technician will contact you shortly.

Please include

  • Your name and company, if applicable
  • A short description of the issue
  • Any screenshots, photos, or error messages
  • Device make, model, or affected software
  • Whether the issue is urgent or affecting multiple users

Support availability

When support is available

Business Hours

Monday to Friday, 9:00 AM to 5:00 PM.

Weekend Hours

Saturday, 11:00 AM to 5:00 PM.

Managed Clients

Additional support options may be available depending on your managed service agreement.

Simple and secure

Our 4-step support process

1. Submit Request

Email [email protected] with the issue, device details, and any screenshots or error messages.

2. Ticket Review

We review your request, prioritise the issue, and confirm whether remote or onsite help is required.

3. Secure Assistance

If remote support is needed, you provide your unique support address and approve the technician session.

4. Resolve & Close

Once complete, the session is closed and no access is retained, keeping your system secure and private.

Secure remote support that keeps you in control

Remote support allows our technicians to help quickly without waiting for an onsite visit. You remain in control of the session, approve access, and can end the session at any time.

This helps resolve many common issues faster, including email problems, software errors, printer issues, Microsoft 365 support, workstation troubleshooting, and user access problems.

Remote support is used for

  • Microsoft 365, Outlook, and email issues
  • Software setup, errors, and troubleshooting
  • Printer and scanner support
  • User access and password issues
  • General workstation troubleshooting

Why businesses choose Tbourke Solutions helpdesk support

Local and Responsive

Melbourne-based support with clear communication and fast response times.

Secure Support Process

Remote access is approved by you and closed when the session ends.

Practical Helpdesk Delivery

Support that focuses on clear diagnosis, proper resolution, and less repeat disruption.

What Our Clients Say

The transition to Tbourke Solutions managed services was seamless. They’ve improved our uptime, reduced IT costs, and their communication keeps us informed every step of the way.
Google logo next to five yellow stars and the words Verified Reviews on a white background, representing positive online customer feedback.
Medical Care Caroline Springs, Centre Manager
Highly recommend Tbourke Solutions for IT support. They spent time to understand the issues I needed help with. They created a list of options and a clear explanation of the service. Tbourke Solutions provide very knowledgeable and reliable service
Google logo next to five yellow stars and the words Verified Reviews on a white background, representing positive online customer feedback.
Lucy Laurita, Company Owner / Director
We needed to move off our current email system. They helped us understand our needs. They moved our emails over to Office 365. This was done securely, quickly, and professionally. Everything worked perfectly with no downtime.
Google logo next to five yellow stars and the words Verified Reviews on a white background, representing positive online customer feedback.
Elite Diesel Repairs, Director
Switching to Tbourke Solutions was the best decision we made for our business. Their team is proactive, responsive, and keeps our systems running smoothly. We’ve had zero downtime since partnering with them!
Google logo next to five yellow stars and the words Verified Reviews on a white background, representing positive online customer feedback.
Gutter Pro Melbourne, Managing Director
Microsoft Certified Partner

Our Partners

Microsoft Certified Partner

Tbourke Solutions brings practical Microsoft cloud and modern workplace experience to managed IT support, helping Melbourne businesses get more value from Microsoft 365, security, identity, collaboration, cloud services, and day-to-day user support.

  • Microsoft 365 administration, security, and licensing support
  • Modern workplace support for users, devices, Teams, Outlook, and OneDrive
  • Cloud infrastructure guidance for secure, scalable business systems