Frequently Asked Questions
Fast, reliable IT support and computer repairs for homes and businesses in Hillside.
Frequently Asked Questions
We know IT issues and tech decisions can be overwhelming—that’s why we’ve gathered clear, jargon‑free answers to the questions we’re asked most. Whether you need computer repairs, cybersecurity, cloud solutions, or support for your school or business, this page helps you get quick answers.
Still stuck? Call our team, email contact@tbourke-solutions.com.au, or request a callback.
General Services
We provide computer repairs, IT support, networking & Wi‑Fi, cybersecurity, cloud & Microsoft 365, Microsoft Intune device management, and website services for homes, schools, and small businesses across Melbourne’s west.
Explore our services: Services, Cybersecurity, Cloud & Azure, IT Support, Web & Hosting.
We support home users, SMEs, and education (including BYOD and school‑managed devices). We’re based in Hillside and serve the western suburbs of Melbourne including Caroline Springs, Taylors Lakes, Keilor, Melton, and surrounding areas.
20+ years’ experience, clear communication, fast turnarounds, and transparent pricing. We follow Australian best‑practice security guidance and offer practical, affordable solutions for real‑world needs.
Pricing & Payment
Most repairs fall between $150–$400. A $99 diagnostic applies and is waived if you proceed with the repair. You’ll receive a quote for approval before we start.
Hardware parts (e.g., batteries, SSDs, screens) are quoted separately. We source quality parts from trusted suppliers and pass on manufacturer warranties where applicable.
We accept EFT (bank transfer) and major cards. Business and education clients can request invoicing by prior arrangement.
Process & Turnaround
Reach out via our contact form, call us, or email. We’ll confirm details, schedule your service, and begin diagnostics.
Software issues: typically 24–48 hours. Hardware repairs: usually 3–5 business days, depending on parts availability. We’ll advise timelines up front.
Yes—priority and after‑hours support can be arranged for time‑sensitive business or school issues. Contact us to discuss availability.
On‑site, Remote & Coverage
Yes. Many software and connectivity issues can be resolved remotely—often within an hour. We’ll guide you through a quick, secure connection to our support tool.
Yes. We offer on‑site visits for homes, businesses, and schools across Melbourne’s west. On‑site is ideal for Wi‑Fi, networking, and multi‑device issues.
Hillside, Caroline Springs, Taylors Lakes, Keilor, Melton, and surrounding western suburbs. If you’re nearby, we can likely help—get in touch.
Repairs & Data
In many cases, yes. We handle accidental deletion, failing drives, and corrupted systems. For severe hardware failures we can coordinate specialist lab recovery.
We follow strict confidentiality practices and handle your devices and data with care. Only authorised technicians access your device. See our Privacy Policy for details.
We use high‑quality, reputable parts and will advise options and warranties before proceeding.
Cybersecurity & IT Management
Yes. We provide malware removal, endpoint protection, email security, firewalls, and security hardening. We can also perform security reviews for homes, SMEs, and schools.
Yes. We set up Microsoft Intune and Autopilot for secure, consistent device management, including BYOD. We can enforce compliance, deploy apps, and manage updates.
Yes—tailored managed IT plans that include proactive monitoring, patching, backup, and help desk support. Ask us for options.
Warranty & Support
Software fixes: 30‑day warranty. Hardware repairs: 90‑day workmanship warranty (parts carry manufacturer warranty). See our Refunds & Returns Policy.
Reach out right away. If it’s covered by warranty, we’ll make it right. If it’s a new or unrelated issue, we’ll provide options and a clear quote.
Reply to your job email, call us, or use the contact form. We keep job notes so we can assist quickly.