Privacy Policy

Privacy Policy

Last updated: 9 August 2025

At Tbourke Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our services, visit our website, or interact with us.

1. Information We Collect

  • Personal details: Name, email address, phone number, business name, billing and postal address.
  • Technical information: Device type, operating system, IP address, browser type, and other system details when using our services or website.
  • Service-related information: Job details, system configurations, diagnostic results, and support history.
  • Payment information: Billing details, transaction history (processed securely via third-party payment providers – we do not store credit card numbers).

2. How We Collect Information

  • When you contact us by phone, email, online forms, or in person.
  • Through our website and client portals when you request services or information.
  • Automatically via analytics tools, cookies, and tracking technologies when you visit our site.
  • From third parties, such as vendors or partners, with your consent or where otherwise permitted by law.

3. How We Use Your Information

  • To provide, manage, and improve our IT services.
  • To communicate with you regarding service requests, invoices, and support updates.
  • To send service announcements, offers, or updates (only if you have opted in).
  • To meet legal, regulatory, or compliance obligations.
  • To improve website functionality and user experience through analytics.

4. Sharing Your Information

  • We do not sell your personal information to third parties.
  • We may share your information with:
    • Service providers who assist in delivering our services (e.g., hosting providers, payment processors, domain registrars).
    • Vendors for hardware, software, and licensing where needed to fulfil your request.
    • Regulatory authorities where required by law or to prevent fraud or harm.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include access controls, encryption, secure storage, and regular system security updates.

6. Your Rights & Access to Information

  • You can request a copy of the personal information we hold about you.
  • You can ask us to correct inaccurate or outdated information.
  • You can opt out of marketing communications at any time by contacting us.

7. Cookies & Tracking

Our website uses cookies and analytics tools to improve performance, enhance security, and analyse visitor behaviour. You can disable cookies in your browser settings, but some site features may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. International Data Transfers

Some service providers we use may store or process information outside Australia. Where this occurs, we take steps to ensure your data is handled in accordance with the Australian Privacy Principles.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The updated version will be available on our website with the “Last updated” date.

11. Contact Us

If you have any questions, concerns, or complaints regarding your privacy, please contact us:

Email: contact@tbourke-solutions.com.au
Phone: 0426 226 763
Location: Hillside, Melbourne, Australia

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.