Contact Support / Create a Ticket

For all IT support requests, please email our helpdesk:
support@tbourke-solutions.com.au

When emailing, please include:

Your name and company (if applicable)

A short description of the issue

Any relevant screenshots, pictures, Device Make and Model or error messages

Once submitted, a ticket will be created in our system and a technician will contact you.

Remote Support (If Required)

If one of our technicians requests to connect remotely to your computer, please download and run our secure remote access tool:

Windows Download:
Tbourke-Solutions-Support.exe
Mac Download:
Tbourke-Solutions-Support.dmg

⚠️Important⚠️

Once installed, the software will provide a unique address. Please give this only to a verified Tbourke Solutions technician so they can connect to your device.
You remain in full control. After the session is complete, simply close the Tbourke Solutions Support Software, which will instantly terminate all remote access.

✅ For your peace of mind: Tbourke Solutions technicians can only access your device with your permission, and no access is retained once the session ends.

Hours of Support

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Weekend Hours: Saturday – Sunday, 11:00 AM – 5:00 PM

What to Expect

We aim to respond to all tickets within 4 business hours.
Remote assistance can usually be provided the same day.
For onsite visits, a technician will arrange a time that works best for you.